1. Poka-yokes are used to prevent mistakes being made by _________. servers customers managers 0.4 points Question 6 1. Harrys Sandwich Shop makes great deli sandwiches. Harry employs 3 workers in addition to himself. Allen takes orders and prepares the bread. Barry builds the sandwich with meats and vegetables. Charlie prepares the drink and adds pickles, chips and wraps the sandwich. Finally, Harry operates the cash register. The average cycle time for each activity is show in the table below. Which worker(s) is(are) the bottleneck in this process? Both Charlie and Harry Allen Allen and Barry None of the above 0.4 points Question 7 1. Harrys Sandwich Shop makes great deli sandwiches. Harry employs 3 workers in addition to himself. Allen takes orders and prepares the bread. Barry builds the sandwich with meats and vegetables. Charlie prepares the drink and adds pickles, chips and wraps the sandwich. Finally, Harry operates the cash register. The average cycle time for each activity is show in the table below. What is the overall capacity of this process?
Running head: ENGAGEMENT AND EVALUATION 1 Executive Summary When Porcini was opened in 1969 as a family-owned restaurant chain, it was successful with 4% profit margin. This was based on its quality and services of the products, including the cost effective artful presentation. At the same time, this company was also able to maintain its high product and service quality in order to achieve considerable amount of control and the safe approach for business expansion decisions. Addition to this, the management was also effective that viewed as go-slow comparing to its competitors, but brand recognition was much lower in the US market. This paper will analyze the company’s high products and services on the basis of SWOT and other aspects analysis. In this, this paper has included the most important information regarding customer questionnaire system and sustainable competitive advantage. Further, this paper is important for the readers/researchers to increase their knowledge and understanding, as well as skills for further research. At the same time, this paper would also provide essential recommendations for the company to expand its business and brand name successfully in the global market. Background Porcini's Inc. operates a chain of 23 full-service restaurants in the US. These full-service restaurants are typically located near shopping malls and downtown areas in the Northeast. Porcini Inc. started as a family business in 1969 in Boston. This family business was known for providing excellent service and good food along with quality as the priority basis (Heskett & Luecke, 2011). However, in the present scenario, Porcini’s Inc. has arrived at the saturation stage where further growth is not possible. Additionally, this restaurant is facing tough competition in the US market. Therefore, in order to handle/manage this situation, Porcini’s needs to make some effective strategies for the new restaurants rapidly. These strategies can be beneficial for the company in order to establish itself as a powerful brand. However, this company has a strong local brand image in the US, but it is mandatory for the company to focus towards needs in order to expand and build its brand image in the domestic market (Heskett & Luecke, 2011). In this, it is known that this company always differentiates itself with its superior quality of goods and services in the US market against the competitors.